1. Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, travel dates, destination interests, traveler count, existing booking details, and any other information you include in an inquiry form, email, or phone conversation.

When you request support for an existing trip, you may also provide reservation references, supplier notices, revised flight timing, hotel details, transfer details, and other itinerary-related information. We collect only what is useful for evaluating and coordinating the request.

We may also receive limited technical information from your use of the website, such as browser type, approximate device information, pages visited, and general traffic patterns.

2. How We Use Information

We use collected information to respond to inquiries, provide trip planning recommendations, coordinate itinerary design, communicate about existing-trip support, and follow up regarding services you asked us to discuss.

Information may also be used to review possible rebooking paths, assess the effect of schedule shifts, issue itinerary updates, improve the clarity of our communications, and maintain the overall operation and security of the website.

We do not sell inquiry data to third-party marketers.

3. How Information May Be Shared

We may share information with service providers who support our communications or website functions, such as email form processors or hosting-related services, but only to the extent necessary for those services to operate.

When travel planning or support requires supplier coordination, we may share relevant traveler and itinerary information with hotels, transportation providers, tour partners, or booking platforms involved in your request. We do this only as needed to discuss or coordinate the travel service in question.

We may also disclose information if required by law, regulation, legal process, or a good-faith belief that disclosure is necessary to protect rights, safety, or the integrity of our services.

4. Retention

We retain inquiry and travel planning information for as long as reasonably necessary to respond to your request, maintain service records, support follow-up communication, or address legal, tax, or accounting obligations.

If you ask us to delete information that is no longer required for an active planning matter or a legal obligation, we will make reasonable efforts to honor that request.

5. Cookies and Website Data

Like many websites, JetLora may use basic cookies or comparable technologies to support site functionality, understand general traffic behavior, and improve performance. These tools do not change the travel services we offer and are used in a limited, operational way.

You can manage certain cookie settings through your browser preferences. Disabling some cookies may affect parts of the website experience.

6. Your Choices and Rights

You may contact us to ask about the personal information we hold about you, request corrections, or request deletion where appropriate and legally permitted. If you no longer want to hear from JetLora, you may also ask us to stop using your contact information for follow-up communication.

If you submit an inquiry and later decide not to proceed, you may still request that we limit further contact.

7. Security

We use reasonable administrative and technical steps to protect personal information from unauthorized access, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure, and you use the website with that understanding.

8. Contact

If you have questions about this Privacy Policy or want to make a privacy-related request, contact JetLora Travel Atelier at hello@jetlora.com, call +1 (303) 728-4165, or write to 1801 California St, Suite 2400, Denver, CO 80202.